Faqs

Our production workshop and showroom is located in Istanbul, Turkey.

Our designs and metal production are done in our workshop. Glass sections are also sourced from local glass factories.

We sell online from our website to the whole world. Our website has Shopify infrastructure. You can pay for the lamps you want to order with Shopify security, the world's most popular e-commerce software.

Yes, all of our products are delivered free of charge. Moreover, with express delivery. If you buy 1 product from our website, you can benefit from our free delivery service.

Our company works with Fedex, DHL Express, UPS and TNT companies that have the best quality and local distribution network in every country. We work with the express delivery service of these companies.

The lamp you ordered is produced as soon as possible, carefully packed, and then immediately delivered to the shipping company. Then the shipping company's delivery time begins.

Below you can see in detail the average number of working days delivered to some countries and regions.

➡ European: 1-2 business days express delivery to European countries
➡ North American Countries: 1-3 business days express delivery
➡ Australia, New Zelland: 4-7 business days express delivery
➡ Japan: 4-6 business days express delivery
➡ Singapore and Malaysia: 2-5 business days express delivery
➡ Israel: 2-3 business days express delivery
➡ Qatar, UAE, Oman, Saudi Arabia, Jordan, Bahrain, Kuwait: 1-4 business days express delivery
➡ Other Asian Countries:: 5-9 business days express delivery
➡ Africa countries: 3-9 business days express delivery
➡ Russia - Ukraine : 2-5 business days express delivery

Our payment infrastructure is provided by Shopify Payments assurance. You can make your payments safely with Shopify Payments, the world-proven Shopify's most secure payment service. We support all of the world's most popular credit card companies and Apple, Google pay mobile payment services (Visa, Visa Electron, Mastercard, Maestro, Amex, Discover, Diners Club, Apple Pay, Google Pay). We also support local credit card payment systems of Spain, Netherlands and some countries. We also support PayPal, the world's most well-known secure payment tool.

We highly respect our customers' right to return. You have an unconditional right to return any product you purchase from our website. You can return any product you purchased unconditionally within 30 days of receiving it from the shipping company.

You can find information about which address you want to return a product you want to return via Delivery & Returns.

The issue that we pay the most attention to is to ensure that our lamps reach our customers in the most secure way and that our customers start using their lamps immediately.

If your lamp is damaged during shipping, don't worry. WE PREPARE THE SECTION OF THE PRODUCT DAMAGED DURING SHIPPING COMPLETELY FREE OF CHARGE AND SEND IT AGAIN FREE OF CHARGE.

Our only request from you, as our natural right, is to ask the personnel to wait for 1 minute when you receive the package from the personnel of the shipping company, and then shake the lamp box lightly. If there is a glass sound inside the box, it is a precautionary official report from the shipping personnel that the box may be damaged.

Then open your package, if there is indeed a damage to the product, take photos and send the photos of the damaged product and the report you received from the shipping company to our e-mail address on our contact page.

Then we will prepare your damaged product as soon as possible and send it back to you COMPLETELY FREE of charge.

All of our glass spheres are made from natural products. Glass is produced by melting sand, which is the most natural element in nature, at high temperature. Glass is the only tool that does not produce germs among the things we eat and drink our water with.

The most basic feature of mosaic lamps is that they are colorful. In order to paint our colored models, we paint them with organic vegetable dyes. We then cook this painted glass in special ovens at 400 degrees for a long time and ensure that the paint is completely glazed.

➡ Voltage Standard (110v vs 220v):
We manufacture the cables, bulb holders and sockets we use in our lamps according to the following voltage values.
• We produce in 110 V standard for USA and Canada.
• We produce for other world countries according to 220 V standards.

➡ Socket Standard:
• For the United States and Canada, we plug our lamps into a standard 110v American socket with 2 blades.
• For the island of England, we attach a 3-blade and 220v fuse-protected socket to our lamps.
• For Australia and New Zealand, we install an angled 3-blade 220v socket to our lamps.
• For Japan, we attach a 220 V socket with 2 blades to our lamps.
• For Europe and the rest of the world, we plug 220 2x Oval-tipped standard global sockets into our lamps.

We have 2 lamp types with different cable connections. The first type of lamp is our Table and Floor Lamps, and the second type is our Wall and Ceiling lamps.

Electrical Connection of Table and Floor Lamps:
Since the electrical power input of our table and floor lamps is provided with a plug, no additional electrical connection is required. Just plug it in and start using it.

Electrical Connection of Wall and Ceiling Lamps:
Wall and ceiling lamps are types of fixed lamps. In other words, it is mounted at any point in your home and is constantly used here. For this reason, the electrical connection must be directly connected to the building installation.

Cable Connection: Two wires come out from the top of the lamp, one is blue and the other is brown. The blue wire is the Neutral wire, the brown wire is the power wire. After connecting these two wires to the electrical line in your ceiling, you can start using your lamp. Blue cable and Brown cable is a standard all over the world. However, sometimes the masters who make the electrical installation of the building may have used different colors of cables without considering this standard. In such cases, your electrician should use the electric control pen to determine which of the cables with different colors is neutral and which is the power cable before installation.

Metal Mounting of the Lamp to the Wall or Ceiling of the House: Table and Floor lamps are not fixed lamps, they are traveling lamps. It cannot be mounted anywhere. But Wall lamps and Ceiling lamps need to be screwed and fixed where they will be used.

Metal Wall Mounting of Wall Lamps: Some of our wall lamps have a mounting plate located behind the lamp. There are holes on this mounting plate to be screwed into the wall. First screw this plate to the wall. Then mount your lamp on this fixed plate. Some of our wall lamps have hanging hooks on the wall. It is enough to hang these lamps on a screw on the wall, just like a painting.

Metal Ceiling Mounting of Ceiling Lights: We always attach a hanger hook on the part of our ceiling lights that sticks to the ceiling. You also need to screw a hook that looks like a question mark (?) with a drill to the place where you will attach your lamp. After the hook is mounted on the ceiling, it is sufficient to attach the hanger hook at the top of our lamp to the hook you have mounted on the ceiling. Then you make the cable connection. There is a cover on the top of our lamp to hide the cables. By pushing this cover over the cables, you can hide the cables and start using your lamp immediately.

We write the lamp dimensions in CM in the upper left corner of the photos of all lamps. In addition, we write the width, height and depth of the lamp in detail in the product descriptions section.

Calculating CM to INCH measurement unit: You can learn inch measurements by doing a very simple multiplication with a calculator to convert the centimeter measurement unit written in the product detail to the INCH measurement unit. For this, it is appropriate to multiply the measurement given in centimeters by the number 0.394. Thus, you will learn the inch size of the lamp.

For example; 35 cm x 0.394 = 13.79 inches

Our products can be easily wiped with a slightly wet cloth or a dry cloth and dust can be removed. Make sure that the power of your lamp is turned off when wiping it with only a wet cloth. Also, never use a very wet cloth. After wiping with a slightly wet cloth, wait for an average of 15 minutes to dry.

We wrap our products in bubble-wrap bags and foam if necessary, and put them in a standard cargo box. Since our products are mostly large products, a special gift wrapping is made. However, we write a gift card and put it in the product with an envelope. For this reason, if you want to print a gift message, you can write your gift message when ordering.

The answer to this question of yours is yes.

Making lamps is like an art for us. Since we produce all of our products handmade in our workshop, we can make any changes you want on the lamp.

Explanation of the changes we made with examples:
- The color of the sphere attached to our lamp model, whose photo you see, is red, but do you want this sphere blue? Yes we do this for you Blue.
- There are 3 spheres in our lamp whose photo you see and you like very much, but do you want it to have 4 or 5 spheres? Yes, we can increase or decrease the number of spheres as much as you want.
- The height of an example lamp is 125 cm. But do you want it to be a little shorter because your ceiling is low? Yes, we can adjust the length or shortness of the lamps as you wish.
NOTE: Additional charges were required to increase the length of the lamp. But these fees are not very high. For example, there is a $5 surcharge to extend the length of a single-sphere ceiling lamp by 1 metre.
- Have you seen a photo of a mosaic Turkish lamp somewhere, but couldn't find a place to buy it online? Don't worry, send the photo to us via our email address on our contact page, and we'll custom-make this lamp for you.

We have the opportunity to work collectively with everyone. Our wholesale prices are quite affordable compared to retail prices. However, we do wholesale for your minimum orders of 5,000 USD or more. In addition, when you want to sell our mosaic lamp products yourself, we do wholesale work under special conditions for you. Visit our page below to learn about our wholesale discounts and wholesale terms.

https://www.mosaic-lamps.com/wholesale/

We are always ready to serve you and we offer you all the resources that you can reach us.

If there is no answer to the question you are looking for in the frequently asked questions above, you can find answers to your questions by writing what you want to ask us via our e-mail address on our contact page and our Whatsapp / Telegram live support line.

You can reach us via Whatsapp/Telegram every day of the week, between 10:00 am and 09:00 pm European time. If you live in countries such as America, Australia, Japan, if your country's time zone matches the time of Europe, you can write to our Whatsapp / Telegram live support service. Don't worry if you want to ask questions at an hour outside of working hours. You write your question on our Whatsapp / Telegram line, when our working hours start, the questions you ask are read and the answers are written immediately.