At TurkishLightings.com, our philosophy is that the customer is always right. By shaping our business discipline according to this philosophy, we aimed to work with the best in the delivery of the products you purchased, and we did not offer you any conditions when you want to return the product you purchased.

We send the lamps you order from our website to you via 4 of the world's most well-known shipping companies. The shipping companies we work with are FEDEX, DHL, UPS and TNT.

No matter how popular these companies are, different companies in each country provide better quality service. For example, Fedex is the most successful shipping company in the United States, while DHL offers the most successful service in Europe and Oceania. We also analyze the successful working conditions of the shipping companies in each country and send the lamps to our customer's country with the most suitable shipping company.

Shipping Policy:

Your lamps are sent to you at Express speed. Instead of months of delivery, you will receive your lamp in very fast times, between 1 and 6 days with Express shipping service.

The lamp you ordered is produced as soon as possible, carefully packed, and then immediately delivered to the shipping company. Then the shipping company's delivery time begins.

Below you can see in detail the average number of working days delivered to some countries and regions:

➡ European: 1-2 business days express delivery to European countries
➡ North American Countries: 1-3 business days express delivery
➡ Australia, New Zelland: 4-7 business days express delivery
➡ Japan: 4-6 business days express delivery
➡ Singapore and Malaysia: 2-5 business days express delivery
➡ Israel: 2-3 business days express delivery
➡ Qatar, UAE, Oman, Saudi Arabia, Jordan, Bahrain, Kuwait: 1-4 business days express delivery
➡ Other Asian Countries:: 5-9 business days express delivery
➡ Africa countries: 3-9 business days express delivery
➡ Russia - Ukraine : 2-5 business days express delivery

As everyone knows, there is a customs tax issue in international orders. For example, the duty-free customs limit in the United States is 800 USD, this rate is 1000 AUD in Australia, 150 pounds in the United Kingdom, 0 Euros in the European Union, and the right to purchase duty-free products at different rates in other countries.

Due to the complex structure in the policies of the countries, our company does not collect any customs tax from you. You pay the customs duty to the shipping company when you receive your package (In some countries, customs duty may be charged before delivery due to government policy).

All customs tax that may occur while receiving our ordered products belongs to our customer. I hope you can take this matter in good faith. However, our company aims not to make you pay customs tax by considering the customs tax limits of your countries while preparing the invoice for the lamps you will order. In the European Union, we are preparing our invoice for the prices at which the customs tax will be paid very little. Thus, thanks to the low fee on the invoice, you will receive very little tax.

However, if you want your invoice to be written in full due to your company business, it is sufficient to write a note such as "I want the invoice fees of my lamps to be written in full" on the order note screen during the order.

Return Policy:

An unconditional return policy is available on our website. You can return any lamp you want. Our only condition in our return policy is that the return shipping cost is your responsibility.

Send us a message on our contact page with the order number of the lamp you want to return. Our support team will respond to the message you send from our contact page. All correspondence will be provided via this e-mail message that will be sent to you during the return period, and your return process will be completed. Then send it to our warehouse address below. Do not forget to make sure that the lamp you send is well packaged.

OUR RETURN WAREHOUSE ADDRESS INFORMATION:

Recipient Name: Isa Koc
Address: Ahmet Yesevi Mah, Barbaros Cad, No:48/A
District: Sultanbeyli
City: Istanbul
Country: Turkey
Postal Code: 34930
Phone: +905325923255

Finally, do not forget to email us the tracking number of the shipping package you are returning.